- HIGH LIFE CAFÉ Toggle
- HIGH LIFE SHOP Toggle
- TOBACCO Toggle
- ALCOHOL Toggle
- FEATURED BRANDS Toggle
- CHRISTMAS Toggle
Highlifeshop.com
This website located at www.highlifeshop.com ("Website") is owned by Tourvest Duty Free (UK) Ltd (“Tourvest”, "we”, “us, “our”), operated on behalf of British Airways plc (“BA”). This privacy policy ("Policy") explains how we collect, process and otherwise use your personal data, being information that can identify you as an individual either directly or indirectly. If you do not agree to this Policy, as read with the Website terms and conditions found on this site, please do not use the Website.
How we use your data?
When you place an order on the High Life Shop ecommerce platform, (“www.highlifeshop.com”) you accept and understand that you are contracting with Tourvest Duty Free (UK) Ltd, and accept that your personal data will be required to conclude transactions on the Website. Your data will be used primarily to provide you with the goods and/or services you have purchased. We retain the data you provide from time to time, including data we collect when you place an order or use our services and facilities. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification, security, administrative and legal purposes, systems testing, maintenance, marketing (if accepted) and development, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. For these purposes we may disclose your data to any of the following to the extent required: other companies in the Tourvest or BA group, other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service provider, logistics providers and customer service agents), processing companies, our technology suppliers, government and enforcement agencies and credit and charge card companies. This may involve sending your data between different countries, including countries outside the European Economic Area.
You have the right to request a copy of any information about you that we may have access to, at any time. You have the right to have that information corrected if it is inaccurate or request to have it removed. To ask for or about your information, please contact us via email at privacy@highlifeshop.com. If you would prefer to have your information amended, please update your online profile, or contact our Customer Services team via the contact channels below.
Your also have the right to lodge a complaint with the relevant data protection regulator if you think we are in breach of any applicable data protection legislation. If the General Data Protection Regulation (EU) 2016/679 ("GDPR") and/or the Data Protection Act, 2018, applies to you, you may contact the Information Commissioner's Officer whose postal address is Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by calling 0303 123 1113.
What types of data do we collect?
When you use the Website, we may collect certain information that is not personal data such as your operating system, device type and make, browser type and internet service provider. This type of information does not identify you personally.
We may also collect personal data that you provide to us. This is any information of a personal nature by which you can be identified as an individual such as your name, postal address, email address, telephone number, home country, postal code, date of birth, gender, age, payment and/or financial details. In particular, we may collect and process the following information (which may include personal data) about you ―
• information that you provide to us and/or allow the Website to access;
• information about your device software and hardware, including the unique internet mobile equipment identity, number of your mobile telephone, the unique integrated circuit card identity number of your SIM cards in your device, your email address, personal internet protocol address, mobile phone number, date and time and country of your device;
• your geographic location information based on your mobile network operator's tower details, GPS (Global Positioning System) and/or WIFI communications network location;
• information that we may ask you for if you report a problem with our Website;
• details of your visits to our Website (including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access);
• information provided by you if you contact us, or if we contact you, and we may keep a record of that correspondence;
• information about you when you voluntarily register with us to receive company related alerts, complete our online information request form, complete any user surveys or feedback forms and fill-in job seeker forms;
• information about you when you register on the Website to purchase products or place an order; and
• your name, email address and country of residence if you would like to receive one of our newsletters or marketing materials.
We may use third-party companies to monitor Website traffic, which may, in some instances, store your information, including the personal data you submit to such third parties.
We only in very limited circumstances collect and process any special categories of personal data about you such as your race, ethnicity, biometric information or criminal records. Where we process special categories of personal data, we only do so where we have obtained your explicit consent or where such processing is necessary for purposes of carrying out our legal obligations and exercising specific rights in the field of employment and social security law.
Non-marketing use
We will use the information you enter at the site for administration purposes and any other purposes made clear in the sign-on/transaction pages themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you place an order with us we may use your personal data for the purposes explained above under the heading "How we use your order data".
Certain cookies sent to your browser will help us to save you time. For example, if you're halfway through an order our cookies will allow you to browse other areas of the web site and then return to your order. Refer to our cookie policy for information about cookies.
How do we collect data about you and your use of this web site?
You are in control of what information we collect about you. However, if you choose not to share your information some areas of the Website may not be accessible or usable. We may ask you for information about yourself when you place an order or register online, when you enter competitions or other promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback.
We also collect information about your use of the Website from cookies and by the use of Javascript tags. We may match information gathered from these sources with any information you have given us about yourself for the purposes explained in this Policy.
Cookies are small data files which are sent to your browser and the Javascript tags are used to read such cookies. Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in future. Refer to our cookie policy for information about cookies.
Use of your data
We use your data to improve the service we offer you and to try and ensure that you get the best out of our Website. We may also use your personal data –
• to verify and keep a record of your identity;
• to allow you to make payment for the products and/or services;
• to ensure that content from our Website is presented in the most effective manner for you and for your computer and/or mobile device;
• to monitor and analyse the conduct on the Website to ensure compliance with laws, reduce the likelihood of fraud and other risk-prevention purposes;
• for internal business purposes such as generating statistics and developing our strategic and marketing plans;
• to allow you to participate in interactive features of our Website, when you choose to do so;
• to generate reports and conduct statistical analysis about the calls you make using the Website;
• to respond to any queries, you make;
• to notify you about changes to our Website and/or Services;
• to process your employment application where you have completed a job application form on our Website; and
• to improve the Services, we offer – for example you may be asked to complete an online survey or we may employ tools such as Google Analytics to analyse the Website to enhance the Services.
Who can your data be disclosed to?
We will not use your personal data for any purpose other than as stated in this Policy without your consent. Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. Your order data may be disclosed to the other entities described above under the heading "How we use your order data”. We may disclose your data to any of the following:
• other companies in the Tourvest or BA group;
• other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service providers, logistics providers and customer service agents);
• processing companies;
• our technology suppliers; government and enforcement agencies; and credit and charge card companies.
This may involve sending your data between different countries, including countries outside the European Economic Area subject to our data transfer agreements and binding corporate rules.
You understand that we may disclose or share personal data with third parties as outlined above to operate the Website and render our services. If you are concerned about these arrangements, you should not use the Website.
How may you amend data submitted by you?
We have designed the Website to make it easy for you to amend personal data you have submitted on any online membership registration form. When you log in you will be given a link that allows you to edit your details. If you require any further guidance on updating the details we hold about you, please contact us. You have the right to request a copy of any information about you that we may have access to, at any time. You have the right to have that information corrected if it is inaccurate or request to have it removed. To ask for or about your information, please contact us via email at privacy@highlifeshop.com. If you would prefer to have your information amended, please update your online profile, or contact our Customer Services team directly.
What countries will your data pass through?
In operating this site, as outlined in this Policy, we may share your data with BA, our payment gateways and infrastructure partners based within the European Economic Area, in South Africa and in other jurisdictions. Your data is only shared insofar as is necessary to conclude transactions, provide services or enhance your user experience and the sharing of your data is strictly limited and controlled in such cases.
Why do we link to other web sites?
We use links to improve your experience of our Website. We will always seek to make these links clear, so that you know if and when you have left our Website. However, please be aware that any such websites are owned and run by other companies and organisations and we cannot accept responsibility for any information you divulge to a linked website.
We are not responsible for the content of these third-party websites or for the security of your personal data when you use the third-party websites. These third-party service providers and third-party websites may have their own privacy policies governing the storage and retention of your personal data that you may be subject to. This Policy does not govern personal data provided to, stored on, or used by these third-party providers and third-party websites. We recommend that when you enter a third party's website, you review its privacy policy as it relates to how such third parties collect, process, store and protect your personal data.
How do we keep your data secure?
We take the privacy and security of your data very seriously. To see what steps we take to keep the information you give to us secure, contact us at Privacy@highlifeshop.com
Children
The Website is not intended for children and we do not knowingly or intend to collect personal data of children. If you are under the age of 18 (eighteen) years old do not use our Website.
Do we collect statistical data?
We try to ensure that our Website offers visitors exactly what they are looking for. To help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the Website. Such data also helps us to measure the success of our campaigns. We may also collect Internet Protocol (“IP”) addresses to help diagnose problems with our servers and for system administration.
Policy changes and updates
Because we are constantly improving our sites there may be developments in how we use your data. All such developments will be notified to you via your preferred method of communication or by email.
Our contact information:
If you are within the UK:
FREEPOST HIGH LIFE SHOP
Telephone: 0345 6000 757 (up to 10p/min)
If you are outside of the UK:
British Airways High Life Shop
PO BOX 4734, Slough , SL3 3HU
Telephonic Support: +44 (0)370 241 0777
Email Support: Support@highlifeshop.com
Privacy Mailbox: Privacy@highlifeshop.com
Support Times:
Monday to Friday
09:00 and 18:00 (UK time)
Except UK public holidays.
Please note that our offices are closed from 13:00 (UK time) on Christmas Eve and New Year`s Eve.
Last updated: July 2020
Tourvest Duty Free (UK) Ltd t/a Tourvest Retail Services
Go Back
Category Name
HIGH LIFE CAFÉ
Offers
Meal deals
Food
Soft Drinks
Alcohol
Cocktail corner
Family travel
What`s new
HIGH LIFE SHOP
Fragrances
Beauty
Jewellery & watches
Gifts
Accessories
Alcohol
TOBACCO
ALCOHOL
Whisky store
Gin store
Rum
Vodka
Tequila & liqueurs
Champagne, Prosecco & Wine
FEATURED BRANDS
CHRISTMAS
Category Name
These allowances are just a guide to what local customs authorities will allow into each country, free of duty. While we have made every effort to ensure accuracy, amounts quoted could be subject to change without prior notice. We advise that you check with the local customs authorities for the most up to date information, as the below list features only selected flight destinations.
From 1st January 2021, British passengers travelling to EU countries are able to take advantage of duty-free shopping, in line with the rest of the world. Your duty-free allowance means you can bring in a certain amount of goods for your own use without paying duty or tax.
The amount that passengers can bring back from non-EU Countries is now increased, and extended to EU countries.
New inbound personal allowances when arriving in the UK:
• 200 cigarettes or 100 cigarillos or
• 50 cigars or 250g tobacco or 200 sticks of tobacco for heating or any proportional combination of the above
• 42 litres of beer - The beer allowance of 42 litres will equate to three crates of 568ml (pint) cans. If passengers prefer to buy 330ml bottles of beer this would equate to five crates.
• 18 litres of still wine
• 4 litres of spirits or 9 litres of sparkling wine, fortified wine or any alcoholic beverage less than 22% ABV
• Other goods including souvenirs up to the value of £390 (or £270 if arriving by private plane or boat).
Duty free, personal allowance and the VAT Retail Export Scheme changes will apply in England, Wales and Scotland.
Duty-free allowance for travellers arriving in the European Union from non-EU countries:
• If you are arriving from a non-EU country, the following goods may be imported without incurring customs duty:
• 200 cigarettes or 100 cigarillos (max. 3 grams each) or 50 cigars or 250g of tobacco.
• 4L of wine and 16L of beer and 1L of spirits over 22% volume or 2L of alcoholic beverages less than 22% volume
• Other goods up to the value of €430 for air and sea travellers and €300 for other travellers (reduced to €175 for children under 15).
UK duty-free allowance for travellers arriving in the European Union from EU countries:
Goods obtained duty and tax paid in the EU are unlimited, as long as they are for your own use. However, if you bring in more than the following, customs officials are more likely to ask the reason for holding the goods:
• 800 cigarettes or 400 cigarillos or 200 cigars or 1kg of tobacco.
• 90L of still wine.
• 110L of beer.
• 10L of alcoholic beverages stronger than 22% or 20L of fortified or sparkling wine or other liqueurs up to 22%.
Australia
The following items may be imported into Australia by travellers over 18 years of age without incurring customs duty:
• 25 cigarettes or 25g of tobacco or cigars.
• 2.25L of alcoholic drinks. Customers travelling to and from Australia should only purchase spirits on the second leg of their journey to avoid confiscation in the Far East.
• Personal belongings that you've owned and used for at least 12 months, with exclusion of fragrance or fur apparel.
• Other goods to a value of A$900 (A$450 if under 18).
Barbados
The following items may be brought into Barbados by travellers without incurring customs duty:
• 1L of spirits or wine.
• Customers cannot take cigarettes into Barbados unless they pay the duty.
• Souvenirs up to a value of BBD$100.
All other articles are subject to import duty, other than personal effects required during your visit.
Brazil
The following goods may be imported into Brazil without incurring customs duty:
• 200 cigarettes and 25 cigars and 250g of tobacco.
• 24 units of alcohol with maximum allowance of 12 per category of alcohol.
• 10 toiletry items including cosmetics. 3 of the following: watches, toys, games or electronic items
Canada
The following goods may be imported into Canada without incurring customs duty:
• 200 cigarettes and 50 cigars and 200g of loose tobacco and 200 tobacco sticks per person over 18 years of age.
• 1.5L of wine or 1.1L of spirits or 8.5L of beer or ale per person over 18 years of age if entering Alberta, Manitoba and Quebec, and over 19 years if entering British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan and Yukon.
• Non-residents can bring gifts to the value of C$60 per gift (excluding advertising matter, tobacco or alcoholic beverages).
• Canadian residents can bring goods to the value of C$200 for trips out of the country of 24 hours or more (excluding alcohol and tobacco) and C$800 for trips of 48 hours or more (including alcohol and tobacco).
China
The following items may be imported into China without incurring customs duty:
• 100 cigarettes and 100 cigars and 500g of tobacco.
• 1.1L of alcoholic beverages with 12% or more alcoholic content.
• Personal articles up to a value of ¥5,000 for Chinese residents.
• Personal articles which will be left in China up to a value of ¥2,000 for non-residents.
Hong Kong
The following items may be imported into Hong Kong without incurring customs duty:
• 19 cigarettes and 1 cigar and 25g of tobacco.
• 1L of alcoholic beverages with 30% or more alcoholic content. No duty on drinks with <30% alcohol content.
There are no duty-free concessions for dutiable goods for trade, business or commercial purposes. When carrying such goods, passengers are required to:
• use the Red Channel;
• declare to the Customs officer the purpose of carrying such goods; and
• lodge import declarations to the Commissioner of Customs and Excise in this connection.
India
Non-resident travellers over 18 may import the following items into India without incurring customs duty:
• 100 cigarettes or 25 cigars or 125g of tobacco.
• 2L of spirits or wine.
• 59ml of perfume or 1/4L of eau de toilette;
• Gifts and souvenirs to the value of Rs8,000 (US$125).
• Reasonable quantities of medicines.
Import by non-residents is only permitted if the national has entered India for a stay of not less than 24 hours, and no more than six months within a 12-month period.
Japan
The following goods may be imported into Japan by travellers 20 years of age and older without incurring customs duty:
• 400 cigarettes or 100 cigars or 500g of tobacco or 500g of a combination of these.
• 3 bottles (approximately 760ml each) of alcohol.
• 56ml of perfume.
• Other goods up to the value of ¥200,000.
Malaysia
The following goods may be imported into Malaysia without incurring customs duty:
• 200 cigarettes or 225g of tobacco.
• 1L of alcoholic drinks.
• Food up to the value of RM75.
• 3 pieces of new clothing and 1 new pair of shoes.
• 1 portable electronic item for personal care.
• Other goods up to the value of RM400
Maldives
The following goods may be imported into the Maldives without incurring customs duty:
• 200 cigarettes or 25 cigars or 250g of tobacco.
• Goods to the value of MRf6,000.
It’s important to note that while you can drink alcohol in all resorts, it’s illegal to import any alcoholic drinks.
Oman
The following items may be imported into Oman without incurring customs duty:
• 400 cigarettes.
• Up to 2L or 24 cans of alcoholic beverages (non-Muslims over the age of 21 only).
• 100ml of perfume.
• max. 10 DVDs.
Meat products officially require an Islamic slaughter certificate and import licence. Medicines in their original packaging and with the original label should be accompanied by a prescription or medical certificate. Certain medicines may be illegal in Oman and may be treated as narcotics, so you should check with your authorities before you go.
Singapore
The following goods may be imported into Singapore by travellers without incurring customs duty:
• 1L of spirits or 1L of wine or 1L of beer.
• Goods to the value of S$600 (if out of the country for more than 48 hours) or S$150 (if out of the country for less than 48 hours).
There is no duty-free allowance for cigarettes and tobacco products.
United Arab Emirates
The following items may be imported into the United Arab Emirates without incurring customs duty:
• 400 cigarettes and 50 cigars and 500g of tobacco.
• 4L of wine or spirits or 48 cans of beer.
• Goods to the value of AED3,000.
United States
The following goods may be imported by visitors over 21 years of age into the USA without incurring customs duty:
• 200 cigarettes or 100 cigars.
• 1L of alcoholic beverage.
• Goods up to a value of US$800 (returning residents who have been out of the country for at least 48 hours; this limit is applicable once every 30 days and is reduced to US$200 for travellers who have already used the allowance or have been out of the USA for less than 48 hours).
• Goods up to a value of US$100 (non-residents visiting the USA for at least 72 hours).
If you have any more than the above allowances, you must declare the goods. If you do not, you are breaking the law and may be prosecuted.
Transfer passengers travelling with liquids
If you buy any individual liquid, gel or cream products of more than 100ml on board a flight and are transferring onto another flight, then ask a member of crew to place your purchases and receipt inside a security tamper evident bag, which must be sealed. A number of countries have individual restrictions on liquids. British Airways cannot accept liability for any products opened or confiscated during transit or disembarkation.