Order times for delivery on board

We are delighted to offer you the opportunity to pre-purchase your Speedbird Café food and drink choices and High Life Shop and duty-free buys for delivery to your seat on board.  

These products will not be available on your flight, so please purchase them in advance. The latest time you can pre-purchase varies by product and destination, so please check the table below to ensure that you don’t miss out.

Product Type

If departing from  London If arriving in London 
  Speedbird Café – domestic and short-haul flights   12 hours   24 hours*
  High Life Shop – short-haul flights - London Heathrow   12 hours   24 hours*
  High Life Shop – long-haul flights - London Heathrow   12 hours   72 hours
  High Life Shop** – long-haul flights - London Gatwick   24 hours   72 hours


*For some flights, we require a longer lead time to fulfil your order. Please place your order at least 30 hours before your journey. A full list of flights with longer lead times can be found here.

** We currently do not deliver High Life Shop and duty-free items to short-haul European flights departing from London Gatwick. 


For more information on your cancellation rights, please refer to our Terms & Conditions.

If your flight details have changed, please call us on 0345 6000 757 (Mon-Fri 9 am-6 pm) to amend your purchase.

For more information on order times and delivery options, please get in touch with us at support@highlifeshop.com or call us at 0345 6000 757.  To view our customer service details and our opening hours, please click here.

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