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Order times for delivery on board
We are delighted to offer you the opportunity to pre-purchase your Speedbird Café food and drink choices and High Life Shop and duty-free buys for delivery to your seat on board.
These products will not be available on your flight, so please purchase them in advance. The latest time you can pre-purchase varies by product and destination, so please check the table below to ensure that you don’t miss out.
|
Product Type |
If departing from London | If arriving in London |
| Speedbird Café – domestic and short-haul flights | 12 hours | 24 hours* |
| High Life Shop – short-haul flights - London Heathrow | 12 hours | 24 hours* |
| High Life Shop – long-haul flights - London Heathrow | 12 hours | 72 hours |
| High Life Shop** – long-haul flights - London Gatwick | 24 hours | 72 hours |
*For some flights, we require a longer lead time to fulfil your order. Please place your order at least 30 hours before your journey. A full list of flights with longer lead times can be found here.
** We currently do not deliver High Life Shop and duty-free items to short-haul European flights departing from London Gatwick.
Cancellations
For more information on your cancellation rights, please refer to our Terms & Conditions.
If your flight details have changed, please call us on 0345 6000 757 (Mon-Fri 9 am-6 pm) to amend your purchase.
For more information on order times and delivery options, please get in touch with us at support@highlifeshop.com or call us at 0345 6000 757. To view our customer service details and our opening hours, please click here.